All Nova customers who wish to lodge an exchange or refund for any non-customised garments, should fill in their contact details below and the reasoning as to why. 

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Nova customers who have purchased a customised garment and wish for this to be altered, should also fill in their contact details below and the reasoning as to why. 

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Please note this information will only be used to solve the query. All refunds and exchanges of non-customised garments can take up to 10 working days to solve and alterations of customised garments can take up to 15-20 working days to solve. Please note that no refunds will be provided for customised garments ordered.